Comparison
SupportUtils vs Drag
Drag turns Gmail into shared kanban boards for teams that think in columns and cards. SupportUtils keeps Gmail looking like Gmail and adds the missing support layer: statuses, assignees, internal notes, and team analytics — with a privacy guarantee Drag can't match.
| Feature | SupportUtils | Drag |
|---|---|---|
| Works inside Gmail | ||
| Thread status tracking | ||
| Assign threads to teammates | ||
| Internal notes on threads | ||
| Real-time team sync | ||
| Response analytics dashboard | ||
| Email content stays out of vendor servers | ||
| Kanban board view | ||
| Keeps Gmail's native inbox layout | board view replaces the inbox | |
| Pricing | $12/user/month flat, all features | free plan; paid tiers per user with feature gates |
| Free trial | 14 days | free plan available |
The privacy difference
Drag syncs your board and email data through its servers to power shared boards and automations. SupportUtils works as a browser extension inside Gmail's own interface: the only data that reaches our servers is the ticket metadata your team creates (thread status, assignee, internal notes). Email bodies, attachments, and subject lines never touch our infrastructure.
Choose SupportUtils if…
- Your team likes Gmail as it is — no board view replacing the inbox
- You want simple flat pricing with every feature included
- Vendor access to email content is a compliance or trust concern
- You mainly need to know who owns each customer email and where it stands
Choose Drag if…
- Your team thinks in kanban boards and wants email cards in columns
- You want a free plan to start with a small volume
- You're managing workflows beyond customer support (hiring, sales) in Gmail
Try SupportUtils free for 14 days
Install the Chrome extension and turn your shared Gmail inbox into a ticket system in two minutes.
Get startedDrag is a trademark of its respective owner. Feature and pricing information is based on publicly available materials as of July 2026 and may change — check dragapp.com for current details.