Track email threads as support tickets, assign to team members, and see real-time status — without leaving your inbox. $12/user/month, 14-day free trial.
No credit card required to start your trial.
Built for small support teams who live in Gmail and don't want to switch to another tool.
One click to mark a Gmail thread as a support ticket. Set status — Open, In Progress, Resolved — right from the thread.
When one teammate updates a ticket, everyone else sees it instantly. No more stepping on each other in the shared inbox.
See how fast your team responds, which tickets are aging, and where volume is coming from — all in one dashboard.
Assign any email thread to a specific teammate. They see it on their dashboard. No more "I thought you were handling that."
Add states beyond Open/Closed — "Waiting on customer", "Escalated", "Billing issue". Match your team's actual workflow.
Leave notes on any thread that only your team can see. No more forwarding emails to yourself with "FYI — customer is unhappy."
No setup calls. No complex onboarding. Just install and start tracking.
Add SupportUtils from the Chrome Web Store. Takes 30 seconds and requires no IT involvement.
Authorize with your Google account. Invite your teammates — they get their own login.
SupportUtils appears inside Gmail. Click any thread to track it, assign it, or update its status.
Shared Gmail inboxes cause invisible work. Someone's already replied. Someone's about to reply. A ticket fell through the cracks three days ago. SupportUtils makes thread state visible to everyone on the team, in real time.
Unlimited threads, all features, no tiers. 14-day free trial, no credit card required.
Everything included, for teams of any size
You pay for each team member who has access. Add or remove seats anytime — billing adjusts automatically.
Full access, no credit card. Cancel before day 14 and you won't be charged anything.
Install the extension, invite your team, and start your 14-day trial. No credit card, no setup call.