Comparison
SupportUtils vs Gmelius
Gmelius is a collaboration platform that adds shared inboxes, kanban boards, and automation to Gmail. SupportUtils is a focused support-ticket layer: statuses, assignment, notes, and analytics at a flat price — and your email content never leaves Gmail.
| Feature | SupportUtils | Gmelius |
|---|---|---|
| Works inside Gmail | ||
| Thread status tracking | ||
| Assign threads to teammates | ||
| Internal notes on threads | ||
| Real-time team sync | ||
| Response analytics dashboard | ||
| Email content stays out of vendor servers | ||
| Kanban boards | ||
| Email sequences & automation rules | ||
| Pricing | $12/user/month flat, all features | tiered per-user plans; key features gated by tier |
| Free trial | 14 days | yes (varies by plan) |
The privacy difference
Gmelius — like most Gmail collaboration platforms — connects to your mailbox through the Gmail API and processes message data on its servers to power boards, automations, and sequences. SupportUtils works as a browser extension inside Gmail's own interface: the only data that reaches our servers is the ticket metadata your team creates (thread status, assignee, internal notes). Email bodies, attachments, and subject lines never touch our infrastructure.
Choose SupportUtils if…
- You want a support ticket system, not a general collaboration suite
- Flat, predictable pricing matters — every feature at $12/user/month
- Vendor access to email content is a compliance or trust concern
- You want your team productive in minutes, not after a workflow redesign
Choose Gmelius if…
- You want kanban-style project boards built from email
- You need email sequences, snoozes, and rule-based automation
- You're consolidating project management and email in one tool
Try SupportUtils free for 14 days
Install the Chrome extension and turn your shared Gmail inbox into a ticket system in two minutes.
Get startedGmelius is a trademark of its respective owner. Feature and pricing information is based on publicly available materials as of July 2026 and may change — check gmelius.com for current details.