Comparison
SupportUtils vs Keeping
Keeping adds a helpdesk — shared tickets, assignments, and reporting — inside Gmail, and it's one of the closest tools to SupportUtils in spirit. The differences that matter are architecture and pricing: SupportUtils never processes your email content, and every feature ships at one flat price.
| Feature | SupportUtils | Keeping |
|---|---|---|
| Works inside Gmail | ||
| Thread status tracking | ||
| Assign threads to teammates | ||
| Internal notes on threads | ||
| Real-time team sync | ||
| Response analytics dashboard | ||
| Email content stays out of vendor servers | ||
| Shared ticket inbox for the whole team | ||
| Automations & saved replies | ||
| Pricing | $12/user/month flat, all features | per-user tiers; advanced features on higher plans |
| Free trial | 14 days | yes |
The privacy difference
Keeping — like most Gmail helpdesks — connects through the Gmail API and processes your support emails on its servers to provide shared tickets and reporting. SupportUtils works as a browser extension inside Gmail's own interface: the only data that reaches our servers is the ticket metadata your team creates (thread status, assignee, internal notes). Email bodies, attachments, and subject lines never touch our infrastructure.
Choose SupportUtils if…
- Vendor access to email content is a compliance or trust concern
- You want flat pricing with analytics and custom states included
- You want real-time sync pushed to every teammate's inbox instantly
- You prefer a lightweight layer over a full helpdesk migration
Choose Keeping if…
- You need saved replies and rule-based automations today
- You want a longer-established product with a larger support team
- CSAT-style reporting out of the box matters to you
Try SupportUtils free for 14 days
Install the Chrome extension and turn your shared Gmail inbox into a ticket system in two minutes.
Get startedKeeping is a trademark of its respective owner. Feature and pricing information is based on publicly available materials as of July 2026 and may change — check keeping.com for current details.